When Background Screening Reports go into Pending Status…

There seems to be some widespread confusion when it comes to reports that go in to a“pending” status.
Dont Panic
Adverse information (a hit):If a report comes back with adverse information the report is automatically flagged for review by compliance. Compliance first confirms the identity of the person. Second, they confirm whether they can legally report each violation under FCRA regulations.
Depending how many records need to be reviewed will determine the length the report goes in to pending status which can be a matter of minutes up to 1 business day. Below is a listing of reports and the most common reasons.
1. Nationwide Plus Alias and Single State Criminal Searches

a. Common last name
b. Adverse information requiring review by compliance
2. Single county criminal, 7 year unlimited county criminal and Civil County
Search; Lower & Upper Court
a. Automatic pending status due to the human factor involved with these searches.A runner must manually look up the information within the designated county
b. If adverse information found then review by compliance
c. Common last name
3. Federal criminal search
a. Information pulled from designated jurisdiction – not available instantly
b. Adverse information requiring review by compliance
c. Common last name
4. Employment credit report and Tenant credit report with FICO score
a. D&R required to be reviewed by compliance prior to report being run
b. Search was requested after business hours or over the weekend which goes in to
pending status until next business day in which D&R form is reviewed by compliance
5.Professional Reference/Residence/Professional License/Education
Verifications
a. D&R form is required to be reviewed by compliance before being sent to Verification
Specialist
b. Information being requested isn’t available via an instant database
c. Incomplete information entered in to wescreenusa.com in order to contact
designated personnel – no phone number, no email address, no city or State
designated
6. Employment verification
a. Information being requested isn’t available via an instant database
b. Incomplete information entered in to wescreenusa.com in order to contact designated personnel – no phone number, no email address, no city or State designated

7. MedClear Pro
a. Information being requested isn’t available via an instant database

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